Understand
Define the diagnostic questions. Gather system records, source evidence, reconstructed samples, direct observations and reported practice. State where evidence is incomplete.
Practical, independent advice for dealership owners. Understand the evidence, agree the priorities and make informed decisions about what comes next.
Define the diagnostic questions. Gather system records, source evidence, reconstructed samples, direct observations and reported practice. State where evidence is incomplete.
Separate observations from hypotheses. Admit evidence-backed findings, consider alternatives and bound causal claims. Consolidate findings into clear management priorities.
Where commissioned, agree the implementation scope and responsibilities. Review adoption and reassess using comparable measures.
What is happening? Are standards and ownership applied? Can management reliably see what is happening? These are different questions. A missing CRM record may demonstrate a visibility gap; it does not prove that an enquiry was ignored.
Our confidence is stated as High, Medium, Low or Insufficient. Assessability is recorded separately. We do not turn professional judgement into an arbitrary mathematical score.